Refund policy

At Bit Bangul, customer satisfaction is our top priority. Due to the hygienic and personal care nature of skincare and cosmetics products, our return policy strictly operates under the following conditions:

1. Eligible Returns (Free of Charge)
You are fully entitled to a return, replacement, or full refund at the expense of Bit Bangul if:
  • The product arrives damaged, broken, or expired.
  • The incorrect item was sent, differing from your original invoice.
  • Requirement: You must report the issue to our customer support team within 3 days of receiving the package, accompanied by clear photographic evidence of the damaged or incorrect item.

2. Non-Returnable Items
For health, safety, and sanitary reasons, we cannot accept returns or exchanges under the following circumstances:
  • The product’s original outer packaging, protective seal, or security sticker has been opened, broken, or tampered with.
  • The product has been partially or fully used.
  • The customer requests a cancellation or return due to a "change of mind" after the package has already been processed and handed over to the international shipping carrier.

3. Refund Processing
  • Once your return claim is verified and approved, a refund will be processed automatically to your original method of payment.
  • Please note that bank processing times vary, and it typically takes between 7 to 14 business days for the refunded amount to reflect in your bank account or card balance.